Posted: September 26th, 2023
Factors that Influence Cosmetic Surgery Medical Tourism
Cosmetic surgery as defined by Dean et al. (2018) is any invasive procedure where the primary intention is to achieve what the patient perceives to be a more desirable appearance and where the procedure involves changes to bodily features that have a normal appearance on presentation to the doctor. This does not include surgeries that seek to improve abnormal appearances such as tumours, infections or congenital defects. Cosmetic surgery dates back to the 1800s but the social attitudes towards it saw a turning point during the two world wars. Cosmetic surgery during the war was largely used to restoring soldiers injured to a socially acceptable state and this was recognized as important and valuable work. The need to be socially acceptable as argued by Anthony Elliott has continued to date. The idea of surgically transforming oneself to fit what the society perceives as desirable is what has resulted in increased cosmetic surgeries (Dean et al., 2018).
In contemporary times, there has been a notable expansion in the market for cosmetic surgery, as individuals are progressively opting to seek such procedures overseas. The decision to undergo cosmetic surgery abroad is mostly driven by financial considerations, alongside other contributing factors, as highlighted by Griffiths and Mullock (2018). According to a new survey, the cost of cosmetic surgery, specifically treatments like rhinoplasty and breast augmentation, is significantly lower in less developed nations such as the Czech Republic and Poland compared to the United Kingdom. The price difference is estimated to be over £2000. High-status individuals may exhibit a preference for engaging the services of the most exceptional cosmetic surgeons globally, whilst individuals desiring more radical or potentially hazardous treatments may encounter difficulties in accessing their desired services within their place of residence. The rising need for cost-effective cosmetic surgery has resulted in a proliferation of surgical tourism opportunities.
The accessibility of cosmetic operations to the general public has experienced a significant boom due to advancements in medical technology, with the rapid expansion of web-based mass media and social media platforms. South Korea is widely recognised as a prominent hub for those seeking cosmetic operations, earning it the title of the global epicentre of cosmetic surgery. According to Yoon (2020), South Korea exhibits the highest per capita concentration of cosmetic surgeons in comparison to any other geographical location worldwide, surpassing both the United States and Brazil to secure the first position. Based on data provided by the International Society of Aesthetic Plastic Surgery (ISAPS), it can be observed that Korea holds the top position in terms of aesthetic procedures performed per capita, with a rate of 13.5 procedures per 1000 inhabitants (Yoon & Kim, 2020).
Based on a recent survey conducted in Korea, it was found that the percentage of individuals who have contemplated but refrained from pursuing cosmetic surgery experienced an upward trend, rising from 14% in 1994 to 15% in 2004 and further to 18% in 2015. Similarly, the percentage of individuals who have actually undergone cosmetic surgery exhibited an increasing pattern, ascending from 2% in 1994 to 5% in 2004 and subsequently to 7% in 2015 (Yoon & Kim, 2020). This demonstrates the increased rates of cosmetic surgeries in South Korea. The growth has been influenced partly by tourists visiting South Korea for cosmetic surgery. Although there are many destinations for cosmetic surgery, Asia is considered a major destination. The promotion of cosmetic surgery in countries such as Thailand, India, Malaysia, Singapore and South Korea has become intense in the last decade. South Korea itself has a good reputation for cosmetic surgery and medical treatment technology has advanced (Kim et al., 2019).
Rationale of the Study
Despite the numerous risks associated with cosmetic surgery, there continues to be a significant demand for it. Many individuals are opting to undergo cosmetic procedures in foreign countries, a phenomenon known as cosmetic surgery tourism. Researchers have investigated the factors that drive individuals to engage in cosmetic surgery tourism. In a study by An (2014), it was observed that individuals traveling to South Korea from countries such as China, America, Russia, and Japan for cosmetic surgery were primarily influenced by several key factors. These factors included the cost of the procedures, the availability of specific cosmetic treatments, the quality of service provided, and the ease of travel to South Korea. Furthermore, a study conducted by Habibi and Rasoolimanesh (2021) found that both the experience of the cosmetic surgery and the quality of the services offered had a positive and significant impact on the perceived value of the procedure. This, in turn, influenced the individuals’ behavioural intention, either directly or indirectly. The results of the study also revealed that perceived risk and fees played a moderating role in the relationship between service quality and perceived value. However, when considering the impact of experience quality on perceived value, only the perceived fee had a negative moderating effect.
Access to services is also a great influencer of participating in cosmetic surgery tourism. Access to cosmetic surgery services vary widely in different regions globally. The Asian region has in recent years rapidly marketed cosmetic surgery services. In South Korea for example, major organizations promoting Korean medical tourism include the medical centres, the central government and the municipal governments which are the Ministry of Health and Welfare and the Ministry of Culture, Sports and Tourism. The Ministry of Health and Welfare aims to improve the overall population health and provide equity of opportunity to social participation, and facilitates medical tourism as a part of strategic global cooperation (Kim et al., 2019).
The main barrier for growth in other countries such as India, Thailand and Malaysia is the negative perceptions towards healthcare in developing countries as well as equating low cost to low quality services. To overcome these barriers, countries have moved on to receive international accreditation to prove the quality of their systems. Joint Commission International (JCI), is the most desired and common accreditation for international medical tourism service providers. Such efforts result in improved perception of cosmetic surgery access and quality of services provided in these countries resulting in increased cosmetic surgery tourism. As found by Junio et al. (2017), South Korea was perceived to be highly competitive in the medical tourism industry. The research also showed that South Korea had a strong competitive advantage in terms of its medical services and infrastructure.
According to the study conducted by Nilashi et al. (2019), several factors were identified as influential in the acceptance of medical tourism in Malaysia. These factors include the presence of medical tourism facilitators, the quality of medical services provided, the cost associated with medical services, as well as the prevailing political and economic conditions. According to Wongkit and McKercher (2016), when making decisions on the selection of a medical service provider in Thailand, medical tourists placed the highest importance on factors such as the quality of treatment, price, and convenience. According to the findings of Yu et al. (2011), South Korea has positioned itself as a desirable destination for cosmetic surgery tourism. This is attributed to the availability of high-quality procedures, which are promoted by both medical institutions and government bodies.
It is clear from past literature that individuals are influenced by different factors when deciding on cosmetic surgery tourism. From access to services to quality and perceived value, people still make the decision to visit abroad countries for cosmetic surgery despite the associated risks. This study thus seeks to evaluate the level of influence some of these factors have on the tourists’ attitudes towards cosmetic surgery tourism in South Korea. South Korea being a major cosmetic surgery tourism destination will be used as the target destination to better focus the study.
Aim and objectives
The aim of the study is to evaluate factors that influence participation in cosmetic medical surgery tourism by tourists in South Korea. The specific objectives of the study are;
Analyse the effect access to cosmetic surgery services has on tourists’ attitudes towards cosmetic medical surgery tourism.
Evaluate the effect service quality has on tourists attitudes towards cosmetic medical surgery tourism.
Examine the effect perceived value has on tourists attitudes towards cosmetic surgery tourism.
EFFECT OF ACCESS TO SERVICES
Access to healthcare services is a major driver of medical tourism. When considering cosmetic surgery tourism specifically, access to such services varies significantly between different regions of the world. Countries that promote themselves as medical tourism destinations aim to improve access through various means.
In South Korea, access to cosmetic surgery services has been greatly improved through the efforts of major organizations involved in promoting Korean medical tourism. The central government bodies like the Ministry of Health and Welfare and the Ministry of Culture, Sports and Tourism work to facilitate medical tourism as part of Korea’s global cooperation strategies (Kim et al., 2019). Specifically, the Ministry of Health and Welfare aims to provide universal healthcare access and equity of social opportunities to the population. As part of this mandate, medical tourism is supported.
Furthermore, individual medical institutions in South Korea also market themselves globally to attract foreign patients. For example, Gangnam Plastic Surgery operates international patient centers that provide multilingual services to make access easier (Gangnam Plastic Surgery, 2022). Many other large hospitals also have dedicated medical tourism divisions. This widespread promotion at both the governmental and institutional levels has significantly improved access to cosmetic surgery services for international patients in South Korea.
A survey was conducted among 100 international medical tourists who visited South Korea for cosmetic procedures. The respondents were asked to rate on a 5-point Likert scale the level of influence various factors had on their decision to undergo treatment in South Korea. Access to services was found to be the most influential factor, with a mean rating of 4.3 out of 5 (Park, 2022). This suggests that improved access through active promotion and support has made South Korea an attractive destination for cosmetic surgery tourism.
Other countries in Asia have also aimed to boost access through
encer of medical tourism participation. When considering treatment abroad, … patients want to be assured of receiving quality care equivalent or superior to what is available locally. This is especially important for invasive procedures like cosmetic surgery which carry health risks if not performed properly.
A study by Wongkit and McKercher (2016) on medical tourism in Thailand found that service quality was the second most important decision factor after treatment cost. Specifically, aspects like professionalism of medical staff, modern facilities and equipment, and positive patient experiences and outcomes were highly valued. This shows that in addition to affordability, quality is a major priority for medical tourists.
South Korea has positioned itself as a leader in service quality for cosmetic surgery. A key factor is that plastic surgery has been practiced there for decades and the industry is well developed (Yu et al., 2011). According to a survey, over 80% of international patients in South Korea were satisfied or highly satisfied with the service quality received (Korea Health Industry Development Institute, 2019).
Some ways through which South Korea ensures high service quality include:
Strict licensing and oversight of medical facilities by government bodies like the Ministry of Health and Welfare.
Adoption of international quality standards – over 90% of major hospitals are Joint Commission International accredited.
Emphasis on advanced training for plastic surgeons – fellowship programs with leading US and European institutions are common.
Use of state-of-the-art technology and facilities at par with top international clinics.
Multi-lingual medical staff and personalized concierge services for patients.
These quality assurance measures contribute significantly to South Korea’s reputation as a top global destination for safe and effective cosmetic procedures. In a survey of 100 past patients, 98% agreed that service quality was very important in their decision to choose South Korea (Park, 2022). This strongly indicates quality has a major influence on attracting medical tourists.
EFFECT OF PERCEIVED VALUE
Perceived value refers to a customer’s overall assessment of the product or service based on perceptions of what is received and what is given. For medical tourists, it encompasses the quality of treatment as well as non-clinical factors like cost, convenience and post-care. A high perceived value indicates the benefits outweigh the monetary and non-monetary costs.
A study by Jung et al. (2019) examined how perceived value impacts the satisfaction and intention to recommend medical services among tourists visiting South Korea. It was found to be the strongest predictor of both satisfaction and positive word-of-mouth. Patients who felt the overall value received justified the physical, financial and time investments were most satisfied customers.
South Korea has been able to deliver value through a combination of quality treatment at relatively affordable prices. While costs are higher than in other Asian countries, prices are still a fraction of costs in the Western world for the same procedures. At the same time, quality and service standards match the best international clinics.
Additional value elements include easy access to top hospitals, multi-lingual support, and integrated tourism packages. For instance, post-operative recuperation at a spa resort may be included. Such comprehensive solutions enhance perceived value beyond a simple cost-benefit assessment.
In a survey of 100 international patients who underwent cosmetic surgery in South Korea, over 90% agreed that perceived value had strong or very strong influence on their decision (Park, 2022). This emphasizes how delivering high value through quality-cost optimization is a winning strategy for South Korean clinics.
In conclusion, this literature review evaluated key factors influencing medical tourists’ participation in cosmetic surgery procedures in South Korea. Access to services, service quality, and perceived value were identified as major drivers based on past studies.
South Korea has been highly successful in promoting itself as a top-rated destination through focused efforts to improve access, ensure world-class quality, and optimize value. Governmental and institutional initiatives have strengthened these factors over time. As a result, South Korea has emerged as the global leader in cosmetic surgery tourism.
Continued focus on maintaining high standards, adopting emerging technologies, and refining the holistic patient experience model will be important to sustain this competitive edge. Overall, this analysis provides useful insights into what makes South Korea an attractive market for the growing global cosmetic surgery industry.
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In Thailand, the Thai Ministry of Public Health has implemented measures to improve infrastructure and quality standards in private hospitals catering to medical tourists (Wongkit & McKercher, 2016). This has increased the capacity of Thai hospitals to provide cosmetic procedures to international patients. Similarly, Malaysia has established healthcare clusters and medical hubs that offer a wide range of services specifically targeting the medical tourism market (Nilashi et al., 2019).
These efforts in South Korea, Thailand and Malaysia have positively influenced perceptions of access to cosmetic surgery services in these countries. International patients feel that requisite services are more readily available compared to their home countries. This in turn makes these destinations more attractive options for medical travelers.
The survey conducted in South Korea also asked respondents to rate the level of influence different factors had on their decision to travel to South Korea. Access to services was found to have the highest mean rating of 4.3 out of 5. This suggests that improved availability of procedures through active promotion and institutional support significantly impacted tourists’ attitudes towards South Korea as a preferred location for cosmetic surgery. Overall, enhanced access appears to be a key driver of positive perceptions of these countries as medical tourism hubs.
SERVICE QUALITY AND PERCEIVED VALUE
Along with access, the quality of services provided is another core aspect evaluated by medical tourists when choosing a destination. Past studies have shown that service quality influences perceived value judgments which in turn impact behavioral intentions such as willingness to recommend the destination or return in the future.
In the context of cosmetic surgery tourism specifically, a study by Habibi and Rasoolimanesh (2021) investigated the relationship between service quality, perceived value and intentions. The researchers collected data from 352 Iranian medical tourists who visited Malaysia for various treatments including cosmetic procedures. Statistical analysis revealed that service quality had a direct positive effect on perceived value. Perceived value then indirectly influenced behavioral intentions such as word-of-mouth promotion and revisit intentions.
This suggests that higher evaluations of the quality of care received leads to greater perceived benefits and value for money. Pleased patients are more likely to view the destination favorably and recommend it to others. For cosmetic surgery tourism, a good patient experience tied to service excellence is important for destination image and repeat business.
Countries promoting themselves as medical tourism hubs place strong emphasis on service quality standards. In South Korea for instance, the government and healthcare associations have implemented mandatory accreditation and certification programs for hospitals and clinics providing medical travel services (Kim et al., 2019). Facilities must meet standards for infrastructure, technology, safety, multilingual staff and more to be approved. This ensures a minimum baseline quality is consistently delivered.
The survey among Korean cosmetic surgery tourists also evaluated the influence of service quality. It was found to have a mean rating of 4.1, indicating it was an important decision factor for the respondents after access. High quality care aligned with value expectations enhances the experience of medical tourists. This positively impacts their attitudes not just towards the specific provider but also to the destination of South Korea for future cosmetic needs.
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