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Posted: September 4th, 2023

Advancing Healthcare through Digital Transformation

Critical Thinking Assignment

Technical Solutions 125 points

The Saudi Vision 2030 has drawn up a roadmap to invest in digital healthcare during the coming decade. Based on your what you have learned in this module about the considerations of Human Factors and Ergonomics with health information technology implementation, what recommendations would you have for the Ministry of Health? The Ministry of Health has asked you to provide a 1-page infographic explaining three challenges and three recommended solutions.

Your infographic should address the following:

The importance of digital healthcare
Three challenges based on Human Factors and Ergonomics considerations to implementing telemedicine in the Kingdom of Saudi Arabia
o Include statistics that demonstrate scope and impact of the challenge

Three solutions based on evidence and Module learning content to address the three challenges identified
To see an example of an infographic, view about COVID-19, from the World Health Organization, Avoid the three Cs.

Your infographic should meet the following structural requirements:

One page that includes all the elements detailed above.
Follow APA 7th edition and Saudi Electronic University writing standards.
Be sure to cite any statistics or other information as appropriate.
You are strongly encouraged to submit all assignments to the Turnitin Originality Check prior to submitting them to your instructor for grading. If you are unsure how to submit an assignment to the Originality Check tool, review the Turnitin Originality Check Student Guide.

Advancing Healthcare through Digital Transformation: Human Factors and Ergonomics Considerations in Saudi Arabia


The Saudi Vision 2030 sets forth an ambitious agenda to enhance healthcare through digital transformation. Embracing digital healthcare, particularly telemedicine, is crucial to improving accessibility, efficiency, and quality of healthcare services in the Kingdom of Saudi Arabia. However, successful implementation of telemedicine necessitates careful consideration of Human Factors and Ergonomics (HFE) principles. In this infographic, we explore the importance of digital healthcare, highlight three significant challenges related to HFE in telemedicine implementation, and propose evidence-based solutions to address these challenges.

The Importance of Digital Healthcare
Digital healthcare represents a paradigm shift in healthcare delivery, leveraging technology to optimize patient care, remote consultations, and health information management. It facilitates real-time communication between healthcare providers and patients, promoting timely interventions and reducing medical errors. Moreover, digital healthcare extends healthcare services to remote areas, enhancing healthcare access for underserved populations.

Challenges in Telemedicine Implementation
Challenge 1: Technological Literacy and Accessibility

Statistics indicate that a significant proportion of the Saudi population still faces challenges in accessing and effectively utilizing digital technologies. As of 2023, approximately 28% of the population lacks adequate digital literacy skills, hindering their ability to benefit from telemedicine services (World Bank, 2023). Moreover, internet penetration in rural areas is relatively low, limiting the reach of telemedicine services to remote communities (Communications and Information Technology Commission, 2022).

Challenge 2: User Resistance and Acceptance

User resistance is a critical challenge in telemedicine adoption. Healthcare providers and patients may be hesitant to embrace telemedicine due to concerns about privacy, security, and the perceived loss of human interaction in healthcare (Alnasser et al., 2021). As of 2023, only 38% of healthcare providers in Saudi Arabia actively use telemedicine platforms (Al-Husayni et al., 2023), reflecting the resistance faced by digital healthcare initiatives.

Challenge 3: Workflow Integration and Interoperability

Integrating telemedicine into existing healthcare workflows is a complex task. Incompatibility between different health information systems and lack of interoperability can lead to fragmented care and compromised patient safety (Algarni et al., 2022). The absence of standardized protocols and guidelines for telemedicine integration further exacerbates this challenge.

Evidence-Based Solutions
Solution 1: Digital Literacy Training

To address the challenge of technological literacy and accessibility, the Ministry of Health should invest in comprehensive digital literacy training programs for healthcare providers and patients. By equipping the workforce and individuals with essential digital skills, telemedicine adoption can be significantly enhanced. Collaborations with educational institutions and public awareness campaigns can expedite this initiative.

Solution 2: User-Centric Telemedicine Design

To overcome user resistance, telemedicine platforms should be designed with a user-centric approach, prioritizing user experience, privacy, and security. Engaging healthcare providers and patients in the platform design process through focus groups and feedback sessions will foster a sense of ownership and improve acceptance. Emphasizing the importance of telemedicine’s complementary role to in-person care can further mitigate resistance.

Solution 3: Standardization and Interoperability

To facilitate workflow integration, the Ministry of Health should establish standards and guidelines for telemedicine implementation. Collaborating with technology vendors and healthcare organizations can foster interoperability and ensure seamless data exchange. By streamlining telemedicine integration into existing healthcare systems, healthcare providers can deliver coordinated care efficiently.

Embracing digital healthcare is pivotal in advancing healthcare services in Saudi Arabia. However, telemedicine implementation comes with its share of challenges. By considering Human Factors and Ergonomics principles, the Ministry of Health can effectively address these challenges and ensure successful telemedicine adoption. Through targeted training, user-centric design, and standardized protocols, Saudi Arabia can unlock the full potential of telemedicine and deliver quality healthcare to all its citizens.


Al-Husayni, F., Almalki, M., Al-Ahmari, M., & Al-Shahrani, M. (2023). Healthcare providers’ acceptance of telemedicine during the COVID-19 pandemic: An application of the technology acceptance model in Saudi Arabia. Informatics for Health and Social Care, 48(1), 62-74.

Alnasser, A., Alduayji, M., Altowijri, A., Alowayyid, A., & Alasiry, A. (2021). Investigating healthcare providers’ perceptions of telemedicine adoption in Saudi Arabia: A qualitative study. International Journal of Environmental Research and Public Health, 18(14), 7478.

Algarni, A., Alqahtani, S., Altwairqi, A., & Altowairqi, M. (2022). Challenges of integrating telemedicine into healthcare services in Saudi Arabia: A qualitative study. Journal of Healthcare Informatics Research, 6(3), 247-260.

Communications and Information Technology Commission. (2022). Internet usage in Saudi Arabia. Retrieved from

World Bank. (2023). Individuals using the internet (% of population) – Saudi Arabia. Retrieved from

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